FAQ

How long do you take to deliver your products?

We take 2 days to process your order, then 5-7 days to deliver it to you. So, it takes an average of 10 days. 

Do you ship all over the world?

Yes, of course. We ship worldwide.  

Do you provide any follow-up or product tracking information?

Yes, just wait for 3 days after placing your order and then contact us via email on customerservice@magicbfly.com

What happens in case any product is missing from my order?

Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order is likely to arrive shortly. 

I received a damaged product. What can I do?

We apologize for hearing this. Send us an image of the damaged item by e-mail: customerservice@magicbfly.com and we will send you a similar replacement as soon as possible. 

Where are you located?

We do not yet have a physical store; we are working on it. 

I have not received my order yet. Why is it taking too long?

We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. Instead, you can track your order and see where it is whenever you want. If you think you need help looking for your package or would like more information, please contact us at customerservice@magicbfly.com. 

Do you have a refund policy?

Yes of course. We do our best to solve any problems that may arise while our customers are shopping online. You can view our return and refund policy by clicking here.